Terms of Service

1. Who these terms are with

Milesleft is operated by a company registered in the United Kingdom. Its registered name, company number, the part of the United Kingdom in which it is registered and the address of its registered office are published in full on the Legal Information page. In these terms, we, us and our mean that company, and you means the person using the service.

By creating an account or using the service you agree to these terms. If you do not agree to them, do not use the service.

2. What the service does

You upload two photographs of a sock — the whole sock laid flat, and a close frame of the heel and toe — and, if you wish, say roughly how many times it has been worn. From what is visible in those photographs the service estimates:

• how much cushioning, surface, cuff grip and moisture handling is left, each separately;
• which of the four is likely to run out first;
• roughly how many wears remain, always given as a range;
• which signs of age on that pair do not shorten what is left in it;
• the conditions under which that pair should be retired even though it has not torn;
• what the service cannot know about the pair.

The arithmetic that produces those figures runs in your browser from four visual indicators. The same photographs always produce the same read-out.

3. What the service does not do

It makes no health judgement of any kind. A reduction in cushioning is described as a physical property of the fabric and is never used to infer anything about your feet. The service reaches no conclusion about pain, blistering, skin, circulation or any other matter concerning your body. It does not accept photographs of feet and no facility to upload one exists anywhere in it. Anything concerning how your feet feel should go to a podiatrist or a doctor.

It is not a test. It is an estimate from what a photograph shows. How many times a pair has actually been worn, how it has been laundered — in particular whether it has been through a tumble dryer — and your own sensitivity to discomfort are all unknown to us and all change the result materially. Every figure is a range for that reason.

It evaluates no brand. It reaches no conclusion about the quality, durability or fitness of any product or maker, ranks nothing, and gives no purchasing, replacement or restocking advice. Any maker’s mark visible in a photograph is masked before it appears in a read-out, a shared image or a link preview.

You may not use a read-out as evidence. You must not present the output of this service, in whole or in part, as evidence or support in a return, a warranty claim, a complaint, a chargeback, a quality claim, a dispute with a retailer or manufacturer, or any legal or regulatory proceeding. It is not built for that purpose and is not reliable for it.

High-risk uses are prohibited. You must not use the service, or any output of it, for medical purposes, or for any legal, financial, safety-critical, employment, credit, housing, insurance or judicial decision about any person.

4. Your account

Accounts are for people aged 18 or over. You are responsible for keeping your password to yourself and for what happens on your account. Tell us promptly if you think someone else has access to it.

You may delete your account at any time from your account page. Deleting it removes your read-outs and the photographs that produced them.

5. Plans, prices and renewal

The service is offered on three plans: a free plan, and two paid subscription plans called Tread and Retire. The prices and what each plan includes are set out on the pricing page.

• Prices are shown in US dollars and include VAT at 20%. The price shown is the price charged.
• Paid plans renew automatically at the end of each period, at the same price, until you cancel. There is no minimum term.
• We send you a reminder before every renewal. That reminder contains nothing but the renewal information and a link to cancel, and it is never combined with marketing.
• If we ever change the price of your plan we will tell you at least 30 days beforehand, and you can cancel before the new price applies.

6. Monthly allowance

Each plan includes an allowance of service usage per calendar month. The allowance is a measure of how much of this service you have used. It is not money, not stored value, not redeemable for cash and not transferable, and it has no existence or value outside this service.

Any part of a monthly allowance that you do not use expires at the end of that month and does not carry forward. There are no top-up packs and there is no stored balance. If you use your allowance before the month ends, the only way to continue is to move up a plan, which takes effect immediately and is charged on a pro-rata basis.

7. Cancelling

You can cancel a paid plan at any time from your account page, in the same number of steps it took to subscribe, without contacting anyone. Cancelling stops the next renewal; your plan stays active until the end of the period you have already paid for.

Your statutory cancellation right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the conditions under which it can end early, and the statutory cancellation form are set out in full on the cancellation rights page. Refunds and card disputes are covered by the refunds and disputes policy.

Subscription rules adopted early

The subscription contract provisions of the Digital Markets, Competition and Consumers Act 2024 are not yet in force. We have chosen to implement them ahead of their commencement, and we do so as a contractual commitment to you. Specifically, and whether or not the legislation yet requires it:

• you get the full pre-contract information on one screen before you are bound;
• you get a reminder before every renewal, sent on its own and never mixed with marketing;
• you get an initial 14-day cooling-off period;
• you get a fresh 14-day cooling-off period after every renewal;
• you can exit in the same number of steps it took to join, with no retention flow, no survey, and no requirement to telephone or write to anyone.

8. Acceptable use

The acceptable use policy forms part of these terms. In short: upload only photographs of socks that you are entitled to upload, do not upload photographs of people or of feet, do not try to break or scrape the service, and do not use it for the prohibited purposes in section 3.

9. Your content

The photographs you upload remain yours. You give us permission to process them for the sole purpose of producing your read-out and showing it back to you.

We do not use anything you upload to train, fine-tune or evaluate any model, and we do not sell or share it for advertising. Photographs are retained for 30 days so that you can reopen a read-out, and are then deleted automatically. You can delete any of them sooner. The detail is in the privacy notice.

10. Our content

The service, its text, its design and the model behind the read-outs belong to us. You may use, print and share the read-outs you generate for your own purposes. You may not copy the service itself, or use it to build a competing product.

11. Availability and changes

We aim to keep the service available and working properly. Sometimes it will be down for maintenance or because something has broken; where we can give notice, we will.

We may change how the service works, and we may change these terms. If a change materially reduces what you get on a paid plan, we will tell you at least 30 days beforehand and you may cancel and receive a refund of the unused part of the period you have paid for.

12. Our responsibility to you

Under the Consumer Rights Act 2015, digital content we supply must be of satisfactory quality, fit for a purpose you have made known to us, and as described. If it is not, you have statutory remedies including repair or replacement and, where those are not possible, a price reduction. Section 47 of that Act makes those rights impossible to exclude or limit, and nothing in these terms attempts to do so.

We are responsible for loss you suffer that is a foreseeable result of our breaking this contract or failing to use reasonable care and skill. We are not responsible for loss that is not foreseeable, or for loss arising because you used the service for something section 3 prohibits.

We do not exclude or limit our liability in any way where it would be unlawful to do so. That includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, and for any matter under the Consumer Rights Act 2015 that cannot be excluded.

Where our liability can lawfully be limited, and except in the cases in the paragraph above, our total liability to you for all claims connected with the service is limited to the greater of the amount you paid us in the twelve months before the claim arose and $100.

13. Ending your access

We may suspend or close an account that breaks the acceptable use policy or these terms, or where we are required to by law. Where we do, we will tell you why unless we are prevented from doing so, and we will refund the unused part of any period you have paid for unless the closure follows a serious or repeated breach.

14. Law and disputes

These terms are governed by English law, and the English courts have jurisdiction. If you live in Scotland or Northern Ireland you may also bring proceedings in the courts there. If you are a consumer resident outside the United Kingdom, you keep the benefit of any mandatory consumer-protection rules of the country where you live.

We are not a member of any alternative dispute resolution scheme and do not offer one. If we cannot settle something between us, you keep every right you have to take it to court. Write to support@drewbradyco.shop first — most things are settled in one exchange.

15. General

If any part of these terms turns out to be unenforceable, the rest of them continue to apply. If we do not insist on something straight away, that does not mean we have given it up. These terms are between you and us; nobody else can enforce them.

Nothing in these terms affects your statutory rights.