Customer service
Email or telephone, both answered by the people who run the service. Every message gets a reply within one working day.
Direct
Monday to Friday, 09:00–17:00 UK time, excluding public holidays. Messages sent outside those hours are answered on the next working day.
Cancel from your plan page at any time in the same number of steps it took to subscribe. If a charge does not look right, write to us with the date and amount and we will look at it the same working day.
Go to your planOur refund and dispute policy sets out what is refundable, how long it takes and where the money goes back to. If you are thinking about raising a dispute with your bank, talk to us first — it is almost always faster.
Refunds and disputesPhotographs are deleted automatically after 30 days. You can delete any read-out, or your whole account and everything in it, without asking us. Ask and we will do it for you.
Privacy noticeTell us what the pair looks like and what the read-out said. It is an estimate from a photograph, and there are pairs it will get wrong — knowing which ones is how it improves.
What the read-out isEvery reading has a text value that does not depend on colour or hovering. If something here does not work with your assistive technology, tell us and we will fix it and write back to say when.
Accessibility statementThis is not something we can help with. We look at socks and make no health judgement of any kind. Anything about pain, blistering, skin or circulation needs a podiatrist or a doctor.
Where the line isResponse times
If we cannot sort it out
Write to us first — most things are settled in one exchange. If you are still not satisfied, you keep every right you have as a consumer under United Kingdom law, including the right to bring a claim in the courts of the United Kingdom. We are not a member of any alternative dispute resolution scheme and do not offer one.