Cancellation Rights

Cancelling at any time

You can cancel a paid plan whenever you like, from your plan page, in the same number of steps it took to subscribe. There is no retention offer, no survey, no telephone step and nobody to persuade. Cancelling stops the next renewal; your plan stays active until the end of the period you have already paid for, and then the account drops to the free plan.

Your statutory right to cancel

If you are a consumer, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you the right to cancel a distance contract within 14 days, without giving a reason. For a service such as this one, that period runs from the day after the contract is made.

To use it, tell us clearly that you want to cancel — an email to support@drewbradyco.shop is enough. You may use the statutory form at the bottom of this page, but you do not have to. Cancelling within the period is effective as long as you send your message before the period ends.

When that right ends early

Under regulation 37 of those Regulations, the right to cancel a service contract is lost once the service has been fully performed, but only where two things happened before performance began:

• you expressly requested that we begin the service during the 14-day cancellation period; and
• you acknowledged that you would lose the right to cancel once the service had been fully performed.

We ask for both of these as two separate boxes, neither of them pre-ticked, on the screen immediately before you subscribe. Both are checked again on our servers rather than trusted from your browser, and both are repeated word for word in your order confirmation email, which is the durable-medium confirmation required by regulation 16.

If you cancel after the service has begun but before it is fully performed, you pay for what you have actually used, in proportion to the whole contract, and we refund the rest.

If we failed to tell you

If we did not give you the cancellation information that regulation 13 requires, the cancellation period is extended by 12 months. In that case it ends 12 months and 14 days after it would otherwise have done, or 14 days after we supply the missing information, whichever comes first.

A fresh 14 days after every renewal

The statutory right above applies when you first subscribe. Beyond that, and as a contractual commitment rather than because the law yet requires it, we give you a fresh 14-day cancellation window after every renewal. Cancel within 14 days of a renewal and we refund that renewal in full, less only what you used in those 14 days.

This is one of the subscription provisions of the Digital Markets, Competition and Consumers Act 2024, which is not yet in force. We have implemented those provisions early, deliberately, and they are set out in section 7 of the terms of service.

Reminders before renewal

We email you before every renewal. That message carries the renewal information and a link to cancel, and nothing else — it is never combined with marketing, and it cannot be switched off while a paid plan is running. Monthly plans get a reminder 7 days before; yearly plans get one 30 days before and again at 7 days.

How refunds are paid

Refunds go back by the same method you paid with, within 14 days of us accepting the cancellation, and usually much sooner. Nothing is deducted for administration. Full detail is on the refunds and disputes page.

What happens to your read-outs

Cancelling does not delete anything. Your read-outs stay in your account and the free plan limits apply from the date your paid period ends. If you want everything removed, delete your account, which removes your read-outs and photographs with it.

Nothing here affects your statutory rights

This page describes rights you have under United Kingdom law and adds to them. It does not take anything away, and nothing on this site excludes or limits your rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.

Model cancellation form

This is the statutory form set out in Part B of Schedule 3 to the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. You are not obliged to use it — any clear statement that you wish to cancel will do.